More than 1000 contracts not renewed at the Canada Revenue Agency, according to the union

The tax season ended in the non-renewal of more than a thousand contracts at the Canada Revenue Agency (ARC), according to the Syndicate of Tax Employees (SEI). Mainly agent contracts in call centers are targeted.

All call lines in Canada income contact centers will be affectedfears the president of BEMarc Brière.

Employees of theARC touched will have to be a new job at the end of their contract on May 16, when the season of income statements is over.

The guideline is quite clear: we cut, cut, cutdeplores Mr. Brière.

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Morale freely in call centers

Do not renew certain contracts at the end of the tax season, It’s not abnormalexplains Marc Brière, since the number of calls decreases.

What is really more serious, in my opinion, are the quantitieshe said.

On such a date last year, theARC ended 2000 contracts. At the start of the tax season, They recalledindicates the president of BE, But it is very far from the 2000.

These compressions should lengthen the waiting time for the services to the population of theARChe fears.

People will be frustrated with those they will call […] And it puts pressure onhe believes. Marc Brière advances that morale is in free fall in call centers.

Other compressions to be expected?

The arrival of the new government of Mark Carney had other compressions fear in Marc Brière.

The Prime Minister recalled on Friday, during his first public address since the election, his intention to cap the number of employees in the public service rather than reducing transfers to the provinces, territories or individuals.

Instead, we will balance our operating budget over the next three years by reducing waste and capping the public service, ending the programs that make double employment and deploying technology to increase public sector productivityhe said.

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The BE stresses that there are still as many contractual employees in the agency’s call centers as workers whose contract will not be renewed at theARC.

These people are very nervous and anxious, of coursetestifies the president of the union.

As for the increase in the workload, Permanent employees are also very stressedhe said.

He directly challenges the new Prime Minister. I ask Prime Minister Carney to stop cutting in the federal public servicehe says.

When publishing these lines, theARC had not provided any confirmation, no clarification or explanation, but a spokesperson said that the agency was preparing an answer.

With the information from Estelle Côté-Sroka