The tour operator Transat AT, whose head office is in Montreal, announces the dismissal of 25 of its employees.
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The company cites “technological” reasons to explain the decision to depart from these employees.
“Transat has reduced the enrollment of its contact center following the outperformance recorded since the establishment of technological tools supporting agents in their tasks and allowing them to spend more time with customers and travel professionals”, specifies by email Andréan Gagné, principal director of communications of the company.
“Concretely, the time spent on the administrative tasks required after an appeal has been reduced by 80 % thanks to automation, allowing agents to answer the next call faster. We are therefore able to treat the same volume of calls-more than a million annually-more efficiently and with the same usual deckchair quality, ”she adds.
In an interview with financial analysts a month ago, the company said that the fall in the Canadian dollar compared to the US dollar – which increases its costs – and the drop in consumer expenditure affected the results of deckchairs.
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